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Frequently Asked Questions
How do I download my purchases?
Go to Downloads. Click on the download button beside the bundle you want to download.
I can't find the file
After successful payment, if you do not find the file in the email please check the Spam folder of the email. Or contact us for the best support.
How do I unzip SVG files?
When you download one file, it will come in .zip format. You will have to unzip it. In the unzipped file, you will find four formats: SVG, DXF, PNG, and EPS
PC: Right-click on the zip file and click “Unzip” or “Extract” (depending on your computer)
MAC: Simply double-click on the zip file and it will unzip.
iPhone: Download app ‘iZip’ from App Store. Unzip the file using the app. Import it into software app.
Android: Select the file and click on ‘Extract.’ Import to software app and use.
How long after purchase will I receive the file?
Usually after successful payment, the file will be emailed to your purchase immediately. Or you can also download the file via login account on the website.
I don't have a paypal account how can I pay?
If you do not have a paypal account, you can still pay normally via debit or credit card. We have a very detailed article on how to pay. You can view it at Pay with debit and credit card
I want a refund
We will refund you in case the error is on our file. Maybe you bought the wrong file twice, or the file is not right for you.
